Frequently Asked Questions

Here are answers to some of the most frequently asked questions (FAQs) about Abbey Holidays Loch Ness. We hope this section provides the information you need, but if you have any further questions, our team is always happy to help. Just get in touch!

Abbey Holidays Loch Ness FAQs

Where is Abbey Holidays Loch Ness located?
Our self-catering holiday apartments and cottages are located within the historic abbey at Fort Augustus, on the southern tip of Loch Ness. Follow the signs for “The Highland Club”. Get directions.

How do I contact you?
Please see our contact us page for details on how to get in touch by phone or email.

How do I make a booking?
You can book online directly on this website or get in touch with us for help.

How do I check my booking details, make amendments or cancel my reservation?
Please call or email us with any questions or requests.

What is your cancellation policy?
The cancellation policy is detailed in our booking terms and conditions.

Do you run discounts and special offers?
Yes, you can see our latest deals and offers on our website.

How do I make a group booking?
We can advise on which accommodations would be most suitable for your group. Please contact us.

Can I turn up without a booking?
No, all reservations must be made in advance, so that we can have your accommodation ready for you.

What time can I check-in?
Please arrive between 4pm and 9pm on the first day of your holiday.

What time can I check out?
Departure time is before 10 am on the last day of your holiday.

Is the accommodation wheelchair accessible?
Our apartments and cottages are located in various parts of the abbey and grounds, and there are both ground-floor and elevated options. For step-free access only, please see The Nave and Club Cottage.

Is there a restaurant on-site?
All accommodation is self-catering with kitchen facilities. However, however there is a restaurant on the abbey grounds and plenty of places to eat and drink in Fort Augustus.

Are there car parking facilities?
Yes, free guest parking is available.

Is the accommodation pet-friendly?
We have both pet-free and pet-friendly options. If you are bringing your dog along, please book one of our dog-friendly cottages.

Is the accommodation family-friendly?
Yes, we have a choice of family-friendly apartments and cottages. Cots and high chairs are available on request.

What is the history of the abbey?
Our cottages and apartments are located within a magnificent abbey in Fort Augustus and you can find out all about its history here.

Do you have a swimming pool?
Yes, there is a heated swimming pool in the abbey, which is available for all guests to use.

Is the pool private or can other people use it at the same time?
Only the residents and the guests of the Abbey can use the swimming pool complex

Is the swimming pool in the apartment?
The swimming pool in free to use for all guests and residents of The Highland Club. Unfortunately, we do not have individual properties with a swimming pool attached.

What are the opening hours of the swimming pool complex?
Enjoy a swim in the Chapel pool complex between 9am and 6pm. And during the high season opening hours are often extended. It will be visible on the booking system.

Do we need to book the swimming pool?
Yes. The number of people using the Chapel pool complex is limited to 10 at the time. What’s more, you can secure your swim slots ahead of your travels. As such, we will send you all the booking information you need, one week before your arrival.

What other shared facilities are available onsite?
In addition to the heated swimming pool, the abbey enjoys a sauna and steam room, gym, manicured gardens, a woodland playground, picnic and BBQ area, plus several sports pitches and outdoor games. See a full list of facilities.

Do I need to book the sauna separately?
As you book your swimming session the sauna and the steam room will be included. As part of the Chapel Pool complex no separate booking is required.

What is there to do nearby?
Here in Fort Augustus, by the shores of Loch Ness, you can enjoy stunning viewpoints, walking and cycling, golf and a wide range of activities and attractions. Explore our things to do guide for lots of ideas.

We would like to have a family event in the Abbey, is it possible?
Absolutely. We would be delighted to host your family celebration or family gathering holiday. We are really popular for family gatherings and special holiday celebrations, given our close Scottish clan connections and fantastic location and facilities in the Scottish Highlands. Please contact us with details, and we will tailor a bespoke celebration holiday for you.

Is it possible to book several properties for larger groups?
Yes, we are perfect for group holidays in the Scottish Highlands! Please contact us directly and we will help tailor a bespoke experience with apartments/holiday cottages close together.

Is there a grocery shop in Fort Augustus?
Yes, we have some local amenities and shops in Fort Augustus. As such, you can pick up items in our well-stocked grocery shop. Alternatively, Inverness and Fort William both offer many large supermarkets for you to stock up on you travels. Tesco and Asda deliver to the Abbey

Do any supermarkets do food delivery to the Abbey?
Yes, Tesco and Asda deliver groceries here. Depending on the season, you may get the delivery slot for next day, or need to book one a little ahead

Midges… are they very bad on Loch Ness?
We do experience midges in the Scottish Higlands, and they love living near waters such as Loch Ness. Smidge and other repellents are very successful at repelling midges. They only tend to come out in the evening, so if you are sitting outside, wear repellant or light a BBQ in our BBQ area to repel them. They do not come out if it is windy or a breeze is in the air.

How old is the building?
The Abbey started as a military fortress, built ca 1725. It was converted into the Abbey by 1886.
Link to history

Are there lifts/elevators?
There are no lifts/elevators in the Abbey due to the historic nature of the building. It was originally built back in Jacobean times of 1715. I was later, in 1880, adapted to the Abbey building we enjoy today. This was a time before lifts were commonplace. Find out more about Fort Augustus Abbey’s History here.

Is there a washing machine we can use?
All properties have fully equipped kitchen, including washing machines.

What is Welcome pack?
In the property, on the arrival you will find the following items for your use: salt, pepper, tea, instant coffee, ground coffee, sugar, some detergents for the dishwasher and washing machine, cleaning products; toilet paper and kitchen towels; small milk and biscuits/tea cakes.

Is the property pet friendly?
Dogs are welcome in our Scottish holiday cottages, but strictly not allowed in the main Fort Augustus Abbey building. Within the grounds, please keep the dogs on a lead at all times.

Is there an access to Loch Ness from the Abbey?
Yes, the Abbey is situated directly on the shore of Loch Ness.

Can I fish in Loch Ness?
Yes, as well as in the River Tarff to the back of Forth Augustus Abbey Holidays.

Is the restaurant open for breakfast?
The Boathouse restaurant is located on the grounds of the Abbey. Please see the opening hours here: link

Can we arrive early?
Check in times are 16:00 – 20:00
If you would like an early check in, we will be able to advise you on the day it will be possible.

Can we arrive later than 8pm?
Check in times are 16:00 – 20:00. Arrivals after 9pm are only by the prior arrangement and invite the charge of £30, payable on arrival. Arrivals after midnight are not guaranteed the access, and are charged £75, payable on arrival.

Can we check out later?
Check out time is 10am. Please contact the property manger on the day before your departure if you are looking to have the late check out. A charge may be applied for the late check out.