Frequently Asked Questions

Here are answers to some of the most frequently asked questions (FAQs) about Abbey Holidays Loch Ness. We hope this section provides the information you need, but if you have any further questions, our team is always happy to help. Just get in touch!

Abbey Holidays Loch Ness FAQs

Where is Abbey Holidays Loch Ness located?
Our self-catering holiday apartments and cottages are located within the historic abbey at Fort Augustus, on the southern tip of Loch Ness. Follow the signs for “The Highland Club”. Get directions.

How do I contact you?
Please see our contact us page for details on how to get in touch by phone or email.

How do I make a booking?
You can book online directly on this website or get in touch with us for help.

How do I check my booking details, make amendments or cancel my reservation?
Please call or email us with any questions or requests.

What is your cancellation policy?
The cancellation policy is detailed in our booking terms and conditions.

Do you run discounts and special offers?
Yes, you can see our latest deals and offers on our website.

How do I make a group booking?
We can advise on which accommodations would be most suitable for your group. Please contact us.

Can I turn up without a booking?
No, all reservations must be made in advance, so that we can have your accommodation ready for you.

What time can I check-in?
Please arrive between 4pm and 9pm on the first day of your holiday.

What time can I check out?
Departure time is before 10 am on the last day of your holiday.

Is the accommodation wheelchair accessible?
Our apartments and cottages are located in various parts of the abbey and grounds, and there are both ground-floor and elevated options. For step-free access only, please see The Nave and Club Cottage.

Is there a restaurant on-site?
All accommodation is self-catering with kitchen facilities. However, however there is a restaurant on the abbey grounds and plenty of places to eat and drink in Fort Augustus.

Are there car parking facilities?
Yes, free guest parking is available.

Is the accommodation pet-friendly?
We have both pet-free and pet-friendly options. If you are bringing your dog along, please book one of our dog-friendly cottages.

Is the accommodation family-friendly?
Yes, we have a choice of family-friendly apartments and cottages. Cots and high chairs are available on request.

Do you have a swimming pool?
Yes, there is a heated swimming pool in the abbey, which is available for all guests to use.

What other shared facilities are available onsite?
In addition to the heated swimming pool, the abbey has a sauna and steam room, gym, manicured gardens, a woodland playground, picnic and BBQ area, several sports pitches and outdoor games. See a full list of facilities.

What is there to do nearby?
Here in Fort Augustus, by the shores of Loch Ness, you can enjoy stunning viewpoints, walking and cycling, golf and a wide range of activities and attractions. Explore our things to do guide for lots of ideas.